What is your shipping and handling policy?
COVID Update: Shipping times are taking longer than standard due to COVID. We handle all our orders with care and do our best to expedite your order as quickly as possible. It takes 1-2 business days for processing all online orders Monday - Friday, excluding holidays. All orders placed after 1 pm on Friday will be shipped the following Monday. We offer tracking on all orders, your tracking number will be emailed to you after your item has been processed. All orders over $500 require a signature. All shipping rates are listed in Canadian dollars.
We offer free shipping on all orders over $150* (before applicable taxes) within Canada. We use Canada Post expedited for this option. *After discounts, before shipping and taxes
We offer free shipping on all orders over $150* (before applicable taxes) to the United States. We use Canada Post ground service for this option. *After discounts, before shipping and taxes
We offer shipping services from UPS, Canada Post & DHL for all International orders. Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Shipping promotions do not apply to international orders. You are responsible for import duties and taxes on your international order.
- In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.
- If you refuse any shipments from A La Mode Consignment, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your refund.
How do I track my order?
Your shipping tracking number will be sent to you once the order is shipped. We can not make changes to your order after it’s shipped. We will be happy to make any changes to your order if you contact us before it has been processed.
What is order cancelled order policy?
Cancelled orders happen. If your order status changes to "cancelled,” we will contact you within 48 hours.
Situations where an order can result in your order being placed "cancelled":
- Out of Stock and No Reorder Available. On occasion, we run out of items that are no longer available for reorder.
- Credit Declined. If your credit card is declined, we cancel the order.
Your credit will not be charged if the order is cancelled.
What is your fraud prevention review?
To prevent fraud, if you provide information that does not match the information held by your credit card company, your order will be flagged by our system with a security review alert. If this occurs, we will email you to verify additional information. If you do not respond within 3 business days, the order will be cancelled automatically. Merchandise in an order that is pending security review is not reserved and can be purchased by other customers.